There is a cooling-off period of 48 hours. You are eligible for a full refund (minus a £10 admin fee and any service fee amounts) if you withdraw within 48 hours of your booking.
If you wish to withdraw/defer/transfer, and are outside the cooling-off period, you have the following options should you wish to withdraw from an event:
Option 1: Transfer to another competitor
You may transfer or sell your place to another person wishing to take part in the event. This can be done free of charge, at least 30 days before the event via your Active account, details of which can be found on your entry confirmation email.
If there is less than 30 days before the event, transfers to another competitor must be made by sending a request to info@xterraplanet.com and will incur a £10 admin fee.
Transfers between athletes must be completed through the correct channel so that we have the correct participant information and contact details in the event of an accident. DO NOT give your bib to someone without completing an official transfer. Running on another athlete’s bib contradicts NGB rules and will result in disqualification.
Option 2: Entry Deferral
If there is at least 30 days before the event, you can defer your entry and receive credit to your Active booking system account for the amount paid, minus a £10 admin fee.
You can use this credit to enter the same event or other events by the same local organizer the following year. An entry cannot be deferred more than once.
Deferrals can only be used against a single transaction and cannot be exchanged for cash. No change or refund will be given.
CHANGE OF RACE DISTANCE
Participants may transfer themselves to another event at the same venue (eg. Full to Sprint) at https://myevents.active.com/xterrauk.
Additional fees may be charged if there is a price difference.
CANCELLATIONS & AMENDMENTS POLICY
If an event is cancelled or postponed, your entry will be automatically transferred to the new date.
Where possible, we shall give you at least 24 hours' notice of any potential amendment or cancellation.
Where a reasonable alternative has been offered, no refunds will be offered if cancellation is due to an unforeseeable natural disaster, ‘Act of God’, or 'Force Majeure'
ROUTE AMENDMENT
XTERRA reserve the right to amend the course for reasons of safety or quality. For our triathlons this may include switching to a duathlon or aquathlon and, for all our events, this may include modifying the start time, route(s) and/or cut-off times.
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